WELCOME TO QUEEN BEE PAPERIE!

I am so pleased to offer you custom invitations and day-of paper goods for your special day! Here is how everything works and hopefully this helps you understand the behind-the-scenes processes of custom design!

GET STARTED IN 3 STEPS: After an initial consultation, in-person, over the phone or email, you’ll receive an invoice and timeline. When you are ready for me to work on your proof, follow these 3 steps:

1) Submit the 50% non-refundable deposit
2) Submit wording, all proposed design elements and other design factors for me to consider + any inspiration photos
3) Submit your approval of design by reading this page, filling out the form on the next page

THE PROOFING PROCESS: Once your deposit, wording, and agreement approval are received, the design process begins! You'll receive a personal and secured proof page (website) with suggested mail dates, design board and important details. This will help narrow down fonts, colors and styles. After I receive your feedback, I will implement the chosen design into any remaining elements of the suite.  

All proofs are designed to actual paper size, using the chosen ink colors; however, colors may vary between computer screens.  Your prints will be made in the colors chosen during your consultation.  All proof edits require additional proof reviews and take 2-4 days depending on the changes and the busy season, and your timeline will be updated if additional proofs are required.  If the scope of your design should change dramatically during the proof process, a new cost proposal must be approved, and a new timeline will need to be evaluated.  Every item must be proofed, even single-print signs. If you do not see an item in your proof, it will not be printed. Each client is given 3 proofs after initial consultation, and proofs after those will be charged $50 per round.

APPROVING YOUR PROOF: Your proof is ready for print when you say it is!  I will do an initial check while making the proof, but the final inspection of all spelling and information is your responsibility. If the proofing process runs past the target approval date given at consultation, the target pick-up date will move back accordingly.  Rush fees can be assessed to speed things along, but the average production time is 3-4 weeks after proof approval.

AFTER YOU APPROVE: Once you submit your final approval via the approval form on your proof page, all print files will be sent to my trusted printer. At this time is when the remaining balance to your invitation invoice or package is due.

TAKING YOUR PAPERS HOME: A pick up will be arranged at this time, or a tracking number will be provided as soon as it is available. Please count and review all items within 72 hours of pick up or delivery.  

ASSEMBLY: I will assemble things like invitation to an extra layer, and envelope liners to envelopes. All other pieces will be shipped in blocks, to assure the safest delivery. 

OTHER POLICIES

ESTIMATES: Estimates are created on a per-project basis and can be changed with change of design, increasing the quantities, paper choices, etc. Queen Bee Paperie will notify you of any pricing changes in each proof and in the final design release, where you will sign off on any updated pricing. Changes after the contract is signed and the deposit is paid that result in a lesser amount than originally agreed upon will not be changed in the invoice and you will have to pay for the original amount. Changes after the contract is signed and the deposit is paid that result in a larger amount than originally agreed upon will be added to the invoice and it is your responsibility to cover those costs.

QUANTITIES: All projects that are sent to print must be in an increment of 25 for the quantity, a minimum of 50 sets and $750. For envelopes, I automatically add an additional pieces for addressing errors or last minute guest invites. If you would like to change your quantity after receiving your final order or after signing your final design release, additional pieces will be a $200 minimum charge and higher per-unit cost to account for production and press set up fees. Rush fees will also be applied if needed by a certain date.

SHIPPING: I ship everything via UPS ground which can take up to 6 business days depending on your zip code. Paper is heavy! A flat fee of $50 will be added to every order. Goods will be mailed once everything is paid for in full. 

EXPEDITED SHIPPING: I would be happy to give you an estimate of expedited shipping fees upon request. Please note that because paper is extremely heavy, overnight and next day air fees can easily be $300 or more. I strongly suggest making sure to have your final approval and lists submitted by the dates on your proof page to avoid needing to expedite shipping.

PAYMENT: All orders must be paid in full before the go to press. Should final payment and/or design approval not take place, customer forfeits deposit and contract is terminated. Payment can be made by cash, check, Venmo, or Paypal (+3% processing fee). 

PRINTED SAMPLES: All products in my studio are handmade and designed to each client’s specifications.  Most of these designs are unique, being created for the very first time.  However, actual printed samples of your own invitations require as much time and set up as running the full project and are unfortunately not offered at this time. 

CANCELLATION BY ME FOR ANY REASON: Queen Bee Paperie cannot be responsible for unforeseen circumstances, "acts of God", which may make it impossible for me to complete your job in a reasonable amount of time. My complete obligation to you may be discharged in its entirety by my refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur. It is my intention to complete every job to completion, but if there is a substantial reason that I choose not to move forward with any part of your project, a refund will be assessed and you will be required to sign a refund form with agreed refund amount.

CANCELLATION BY YOU FOR ANY REASON: If you decide to cancel the job prior to any part of it going to press, you agree to forfeit your deposit. Cancellations after the job has been sent to press will not be accepted. You cannot cancel any part of your job once the final design release contract has been signed. All quantities of each item provided in the final design release are covered by this clause upon acceptance of this contract. Any quantities lowered or items cancelled are at the sole discretion of Queen Bee Paperie and will constitute forfeiture of that portion of the invoice.

A FEW POINTS TO NOTE:

DESIGN PROPERTY: All designs and concepts are property of Queen Bee Paperie. Queen Bee Paperie retains all rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.

COPYING: It is important to me that every piece of stationery I create is my own. Sending inspiration from Etsy, Pinterest, etc. to give an idea of your style is great! But please, don’t send someone else’s design and ask me to create a copy for you, but with your wording and colors. I just can’t do that and hate disappointing you. Thanks for understanding.

LETTERPRESS AND FOIL PRINTING: is through a trusted outside studio. It’s a handmade process, and ink colors and impression may vary slightly between print runs and differ slightly from samples in the studio.

DIGITAL PRINTING: is a machine run process, but color is adjusted by eye.  I will color match as closely as I can to a pantone, but there may be slight variation.  

DIGITAL ADDRESSING: lists must be submitted upon proof approval.  A Google Sheets template is available for download on your proof page. Your names and addresses will be printed exactly as you submit them, so please spell out or abbreviate, as desired.